Change-of-mind returns
Due to the nature of these religious-use products, we do not accept change-of-mind returns after delivery. This does not limit remedies for defective, damaged, leaking, incorrect or misdescribed goods, or any rights under applicable law.
Report a problem
Contact sanatanajalinfo@gmail.com promptly with your order number and a description of the issue. If available, include photographs of the bottle, packaging and shipping label. Keep the packaging while we review the issue. Lack of an unboxing video does not automatically disqualify a claim.
Replacement or refund
We will review the order and available evidence and communicate the applicable resolution. For an accepted defective, damaged, leaking or incorrect-item claim, we will arrange an appropriate replacement or refund and explain whether collection or return is needed. Do not send a parcel back before receiving instructions.
Cancellation and refund processing
Contact us as soon as possible to request cancellation before dispatch. After dispatch, cancellation depends on the order’s delivery status and applicable rights. Approved prepaid refunds are sent to the original payment method where supported; for COD orders, we will arrange a suitable refund method with you. Bank or payment-provider processing time may vary. We will communicate the refund status and reference when available.