Change-of-mind returns
Because these products are intended for puja and religious use, we do not accept change-of-mind returns after delivery. Opened or used bottles are not eligible for a change-of-mind return. This does not limit your rights for defective, damaged, leaking, incorrect or misdescribed goods, or any rights available under applicable law.
Damaged, leaking, defective or incorrect orders
Please report a problem within 48 hours of delivery by emailing sanatanajalinfo@gmail.com. Include your order number, a short description of the issue and, where available, clear photographs of the bottle or can, outer packaging and shipping label. Please keep the packaging while we review the claim. An unboxing video is helpful if available but is not mandatory and its absence does not automatically invalidate a genuine claim.
We ask customers to report delivery problems within 48 hours so we can investigate promptly. This reporting request does not limit any rights available under applicable law.
Replacement or refund
After reviewing the order and available evidence, we will confirm the applicable resolution. For an accepted claim involving a defective, damaged, leaking or incorrect item, we may arrange a replacement or refund. Please do not return a parcel unless we first provide return instructions.
Once a refund is approved, we aim to initiate it within 3 business days. For prepaid orders, the refund is normally sent to the original payment method where supported. After initiation, banks or payment providers may take approximately 5–7 business days to reflect the amount.
We will confirm the outcome of an accepted claim and the applicable replacement or refund by email.
COD refunds
If Cash on Delivery was available and used for the order, an approved refund cannot be returned as cash through the courier. We will request suitable bank account or UPI details from the customer and arrange the approved refund through an available transfer method. Any COD availability or applicable COD fee is shown at checkout before the order is placed.
Cancellations
Contact us as soon as possible if you want to cancel an order before dispatch. If the order has already been dispatched, cancellation may no longer be possible and the applicable delivery, return and refund rules will apply.
Orders are dispatched within 24 hours of confirmation, so please contact us immediately after placing your order if you need to request cancellation.
Contact
For a return, replacement, refund or cancellation request, email sanatanajalinfo@gmail.com with your order number and relevant details.