About this policy
Sanatana Jal uses personal information to operate this Shopify store, fulfil orders and respond to customers. This policy explains how information is handled when you browse, order or contact us.
Information collected and its use
We receive information you provide, such as your name, email, phone number, billing and delivery addresses, order details and support messages. Shopify and payment providers process transaction information. Device, browser, IP address and browsing information may be processed through cookies and similar technologies for store functionality, security and analytics.
Information is used to process orders and payments, arrange delivery, provide order updates and support, prevent fraud, improve the store and meet record-keeping obligations. Marketing communications, where offered, are subject to applicable consent requirements; use the unsubscribe option to stop promotional emails.
Service providers and sharing
Relevant information is shared with Shopify, payment processors, couriers and other service providers needed to operate the store. Information may also be disclosed when required by law or to protect legal rights. Providers may process information in other countries under their applicable arrangements.
Cookies and your choices
Cookies support functions such as the cart, login and preferences. Use browser controls and any available store privacy controls to manage cookies. Blocking essential cookies may affect store functions. See Shopify’s cookie information and Shopify’s privacy policy.
Retention and security
Information is retained as needed to fulfil orders, provide support, meet legal obligations and resolve disputes. No online service can guarantee absolute security. Do not send card details, passwords or payment OTPs through email or the contact form.
Requests and contact
For access, correction, deletion or other applicable privacy requests, contact sanatanajalinfo@gmail.com. We may need to verify your identity, and some records may need to be retained as required by law. Parents or guardians can contact us regarding information submitted by a child.
External links and updates
External websites have their own privacy practices. We may update this policy when our services or practices change. Last updated: 8 September 2026.