About this policy
This Privacy Policy explains how Sanatana Jal handles personal information when you visit sanatanajal.com, place an order, create or use an account, or contact us. We use personal information only as reasonably needed to operate the store, fulfil orders, provide support, maintain security, improve the shopping experience and meet applicable legal obligations.
Information we collect
Depending on how you use the store, we may receive information such as your name, email address, phone number, billing and delivery address, delivery pincode, order details, account information and messages sent to customer support.
Shopify, payment providers and other service providers may also process transaction, device, browser, IP address, cookie and usage information needed to provide their services, maintain security, prevent fraud and support analytics or store functionality.
Please do not send card numbers, payment passwords, OTPs or other highly sensitive payment credentials by email or through our contact form.
How we use information
We may use personal information to:
- process payments and orders;
- arrange delivery and check delivery serviceability;
- send order, shipping, return and refund updates;
- provide customer support;
- prevent fraud, abuse and security incidents;
- maintain records and comply with applicable legal obligations;
- improve store performance, content and customer experience; and
- send marketing communications where permitted and where the required consent has been obtained.
Service providers and disclosures
We may provide relevant personal information to Shopify, payment processors, couriers, fulfilment or logistics partners, analytics providers and other vendors that help operate the store. We may also disclose information when required by law, to respond to lawful requests, or to protect customers, the store or legal rights.
We do not sell personal information in exchange for money. We are not currently using Google Ads or Meta Pixel. Shopify and any other enabled store services may still process information or use cookies for store functionality, analytics or marketing. Under some laws, certain disclosures may count as “sharing” or “sale.” We will review and update this policy before enabling additional advertising tools and obtain any required consent or provide applicable privacy choices.
Cookies and similar technologies
Cookies and similar technologies may be used for essential functions such as the cart, checkout, account login, preferences, security and analytics. You can use browser controls and any privacy controls made available on the store to manage non-essential cookies. Blocking essential cookies may prevent parts of the store from working correctly.
For more information about Shopify’s use of cookies and personal information, see Shopify’s cookie information and Shopify’s privacy policy.
Retention and security
We retain information only for as long as reasonably needed for order fulfilment, customer support, accounting, fraud prevention, dispute handling and legal or regulatory requirements. Retention periods may vary depending on the type of information and the reason it is held.
We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security.
Your choices and privacy requests
Depending on applicable law, you may be able to request access to, correction of or deletion of certain personal information, withdraw consent where processing is based on consent, or make another applicable privacy request. Some information may need to be retained where required for legal, accounting, fraud-prevention or dispute-resolution purposes.
You can unsubscribe from promotional emails using the unsubscribe link in those messages. Transactional communications relating to an order or account may still be sent where necessary.
Children
The store is not intended to knowingly collect personal information from children without appropriate authorization. A parent or guardian may contact us if they believe a child has submitted personal information and would like us to review an appropriate request.
External links and international processing
Third-party websites linked from our store have their own privacy practices. Service providers may process information in locations outside your state or country, subject to their applicable safeguards and legal requirements.
Contact
For privacy questions or requests, contact sanatanajalinfo@gmail.com.
Last updated: 21 September 2026.